Why am I unable to send my Change Order to QuickBooks Online?

There are a couple of reasons why you may not be able to send your Change Order to QuickBooks Online: 

1. The Change Order hasn't been Approved - Most likely, the reason you are unable to send your Change Order to QuickBooks Online is because the Change Order hasn't been approved yet. Step-by-step instructions that you can provide to your client for approving Change Orders from the Project Portal can be found here. Step-by-step instructions for approving Change Orders on behalf of clients can be found here. Once you have ensured the desired Change Order has been approved, re-initiate the instructions found here to send the Change Order to QuickBooks. 
2. Your ConstructionOnline Project was not created as a Sub-customer in QuickBooks - If you created a Project in QuickBooks Online for your ConstructionOnline Project instead of a Sub-customer, ConstructionOnline will not be able to send over any Change Orders. If you suspect this may be the case, we recommend contacting our Support Team for additional assistance. 

Click here for more frequently asked questions (FAQs) regarding Integrating with QuickBooks Online.