FAQ: Company Contacts
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      2. Manage Company Users
      3. FAQ: Company Contacts

      Why can't my Company Employee view a Project?

      There are a few reasons why your Company Employee—who has been added to the Company Account—might not be able to view a Project in ConstructionOnline: 

      1. The Project Status is set to "Pending": If the Status of a Project is set to "Pending", only the Project Creator and Company Admin Users can view the Project in ConstructionOnline. To make the Project visible to your Company Employee, set the Project's Status to "Live." However, please note that Projects with a Project Status of "Live" are accessible to all members of the Project Team—including clients and subs. Once set to "Live," ClientLink and TeamLink Users can access their Project through the Portal and will receive notifications as enabled. 
      2. The Company Employee was not added to the Project Team: If your Project's Status is set to "Live" and your Company Employee still cannot access the Project in ConstructionOnline, the Company Employee may not have been added to the Project Team. Company Employees who will be working a ConstructionOnline Project must be added to the Project Team to view and access important project details. 
      3. The Company Employee is excluded from existing Company Projects: If the Company Employee was added to the Company Account and the checkbox "Exclude this employee from existing company projects" was marked, the employee cannot view any Projects that were created prior to them being added to the Company Account. In this case, the Company Employee will need to be added to Project Team(s) of the necessary ConstructionOnline Projects. 
      4. All of the Company Employee's Permissions are set as "Cannot View": If all of the Company Employee's Permissions are set as "Cannot View", they will not be able to view the Project—even if they have been added to the Project Team. 
      5. The Company Employee was removed from the Project: If the Company Employee was previously able to access a Project but is no longer able to, they may have been removed from the Project. Adding the Company Employee back to the Project Team will restore the employee's access to the Project.
        1. To learn when the employee was removed from the Project, view your Company's History Log by following the steps outlined in this article.

      Click here for more frequently asked questions (FAQs) regarding Company Contacts.