Discover solutions for plan upload issues in Redline Planroom
Whether you're working with a brand-new set of plans or revised sheets, sharing the latest project plans and revisions with your project team always starts by uploading your plans to Redline™ Planroom. However, plan uploads may occasionally fail for rare reasons such as corrupted PDF files, incompatible file formats, an unstable internet connection, or incompatible web browsers.
How long do plans take to upload?
Uploading plans to Redline Planroom is a two step process—plans are first added to ConstructionOnline, then processed by Redline Planroom. If you followed our plan upload best practices, your plans should process with no issues. That being said, if your plans are a larger file size, processing will take a little longer—the exact time depending on the specific file size and format. Additional factors such the number of pages in your plans, the inclusion of both raster and vector PDFs, and server load can also impact the time it takes for your plans to upload.
The exact time it will take for your plans to upload may range from a minute to a few hours, all based on the factors from above. If the plans take more than a minute to upload, ConstructionOnline will send you an email once the upload has finished—notifying you that the upload process has been completed and you can continue with the sheet review & publish process. You may need to check your spam folder for the email. You can also refresh the publish log regularly to see if your plans have uploaded. While waiting for your plans to upload, you can continue to use ConstructionOnline as normal.
What should I do if my plans failed to upload?
After several hours, if you still haven't received an email or the publish log still displays "Redline Planroom is processing your latest plan upload" (despite several refreshes), there is a chance that your plans may have failed to upload. Plan uploads can fail if you are using a non-compatible browser or if your internet connection was interrupted during upload. Plans can also fail to upload if your files are not the correct format, password protected, encrypted, or corrupt. Here are a few solutions for failed uploads:
- Check your browser & internet speed
- Ensure you are uploading from a recommended browser for ConstructionOnline: Google Chrome, Microsoft Edge, or Firefox.
- Verify that you have a stable internet connection with a download speed between 200 and 300 Mbps.
- Re-upload your plans to Redline Planroom.
- Check the file format of your plans
- If your plans are stored in a zip file, unzip the file and save the files individually as Redline Planroom cannot process or open compressed files.
- Check that your plans are not stored within a shared drive or folder. If they are, move them to your local machine or save them to ConstructionOnline Files.
- Ensure that your plans are in vector PDF format. If your plans are currently a non-compatible file type, such as DWF, CAD, or IMG, convert & save them as vector PDF files—not raster. More information on vector vs. raster PDF formats can be found in the article Redline Planroom Sheet Requirements.
- After verifying your plans are the correct file format, re-upload your plans to Redline Planroom.
- Open the PDF files
- Sometimes, PDF files need to be updated for a successful upload. Open your files with a third-party PDF viewer like Adobe Acrobat, then save the files again. If the files are password protected or encrypted, remove the protection before saving.
- If you were unable to open & view the files, or an error message was displayed, it is likely that the PDF files are corrupt and need to be repaired.
- Repair the PDF files
- Redline Planroom cannot import and analyze corrupt PDF data. PDF corruption is often the result of interruptions to file downloads & transfers, hard-drive disk failure, email encryption issues, or opening the PDF file with an incompatible program. Repair your PDF files with third party software (such as Adobe Acrobat or an online pdf editor), then save the files again.
- Re-upload your plans to Redline Planroom.
- If you are still having issues with the corrupted files, request a new version of the files from the original creator.
If none of the above solutions have resolved your problem and you have attempted to upload at least three times, contact our Support team for additional assistance.
Redline Planroom Upload Guidelines
To ensure your plans always upload successfully, please adhere to the following guidelines:
- All uploaded sheets must be the same size—ideally, an architectural plan size of 24x36. If there are several different sized sheets saved within one file or in the same upload, there is a good chance the upload will be unsuccessful.
- All sheets must be vector PDFs. Redline Planroom's OCR scanning is not compatible with any other file types, such as IMG, DOCX, DWF, or CAD. More information on sheet requirements can be found here.
- Do not include special characters (e.g. #) in the name of the plan set.
- Have a strong, stable internet connection (200 - 300 Mbps). A weak or spotty connection may cause the upload to fail.
- Use one of ConstructionOnline's recommended web browsers: Google Chrome, Microsoft Edge, or Firefox.
- Use a desktop or laptop computer running a non-mobile operating system, like Windows or MacOS.
A successful upload will display the plan set in the publish log as "Pending Review". Clicking on the button "Review & Publish Sheets" will start the scanning process, where Redline Planroom will scan for sheet numbers, name, and callouts.
Have more questions?
- Frequently asked questions (FAQs) about Redline Planroom can be found in the article FAQ: Redline Planroom.
- If you need additional assistance, chat with a Specialist by clicking the orange Chat icon located in the bottom left corner or visit the UDA support page for additional options.