Why won't my Invoice send to QuickBooks Online?

There are a couple of reasons why your Invoice may not send to QuickBooks Online.

1. Accounting integration set-up: if you did not properly set up the integration between your ConstructionOnline and QuickBooks Online account, you will not be able to send Invoices.
2. Special characters: if a special character is included in the name of an invoiced Estimate Category/Subcategory or Change Order OR included in the Invoice Title itself, the Invoice will likely fail to send. Special characters are non-numerical or non-alphabetical characters, such as #, $, &, or !
3. Duplicate Invoice number: if the Invoice number already exists in QuickBooks Online, the Invoice will not send over. This can occur when an Invoice or Credit Memo was already created in QuickBooks Online with the same number. It can also occur when an Invoice is created and sent to QuickBooks Online, but then deleted from ConstructionOnline. 

If your Invoice continues to fail to send QuickBooks Online, contact our support staff for additional assistance.

Click here for more frequently asked questions (FAQs) regarding Invoicing.