FAQ: Projects

Why can't I see my Project?

There are a couple of reasons why you may not able to see a Project in ConstructionOnline.

  1. The Project Status is set to "Pending": If the Status of a Project is set to "Pending", only the Project Creator and Company Admin Users can view the Project in ConstructionOnline. If you are neither, you will not be able to view the Project until its Status is set to "Live". Check with the Project Creator or one of your Company Admin Users to see if the Project should be set to "Live".
  2. The Project was archived: If the Project was archived, it will no longer appear under the "Favorites" or "Projects By Type" sections of the Left Sidebar. Check under "Archived Projects" to see if the Project was archived. Instructions for reactivating an archived Project can be found here
  3. You have been removed from the Project Team: Users who are removed from a Project Team cannot access the Project, even if they were able to previously view the Project. Check with the Project Creator or one of your Company Admin Users to see if you were accidentally removed from the Project.  

Click here for more frequently asked questions (FAQs) regarding Projects.