FAQ: Managing ClientLink and TeamLink Contacts
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  3. FAQ: Managing ClientLink and TeamLink Contacts

I'm previewing the Portal, why can't I see _______?

There are a couple of reasons why you may not be able to see a specific feature, item, or functionality within the Portal - 

  • The ClientLink/TeamLink User doesn't have access to it - The most common reason you may not be able to see what you're looking for in the Portal is due to the permissions you've set for your ClientLink or TeamLink Users. If you believe this is an error, double-check your ClientLink or TeamLink permissions and adjust as needed. 
  • The feature isn't available in the Portal - Certain ConstructionOnline features, (like OnCost™ Estimating) and functionalities (like editing OnPlan™ Schedules) are not available in the Portal.

Click here for more frequently asked questions (FAQs) regarding the management of ClientLink and TeamLink Users.