Why are my files/photos disappearing?

If your documents are disappearing, or you are receiving an error message when attempting to download, view, edit, etc. your document, it's likely that the upload of your document to ConstructionOnline was initiated but not successfully completed (most commonly due to a loss of internet connection).

In any of these instances, we recommend ensuring the document is re-uploaded successfully using the instructions outlined here. For more information regarding general system requirements for ConstructionOnline (i.e. internet speed, recommended browsers, etc.) visit our System Requirements FAQ.

Click here for more frequently asked questions (FAQs) regarding Files & Photos.