What is the RFI process in ConstructionOnline?

In the construction industry, "RFI" stands for "Request for Information". Requests for Information refer to the formal documents used to seek clarification or additional information about various aspects of a construction project. They are typically submitted by contractors, subs, or other project team members to the project's architect, engineer, or client for clarification on plans; drawings; specs; contracts & scopes of work; building codes, standards, or permits; or any other details that may be unclear or need further elaboration. 

Creating and tracking RFIs is an essential part of the construction process as these documents promote clarity, minimize errors, and facilitate better communication that helps ensure the final construction aligns with the intended design. While these documents are not considered legal documents in the contractual sense, they can have legal implications as the information exchanged through the RFI process can be crucial in establishing clarity, demonstrating due diligences, and providing supporting evidence in the event of disputes or legal claims related to the construction project. 

Because of this, ConstructionOnline's RFI Tracking was designed so that you can:

  • Create detailed documents that convey what question(s) and/or clarification is needed;
  • Attach files, photos, or any additional documentation to your requests;
  • Notify recipients in ConstructionOnline or via email; and
  • Track replies and the status of all of your existing RFIs—all while ensuring you have a well-documented "paper" trail stored safely alongside the rest of your project data in ConstructionOnline. 

To view a visual flowchart that shows the RFI creation, response, and review process in ConstructionOnline, visit our RFI Workflow here.

Click here for more frequently asked questions (FAQs) regarding RFIs.