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- FAQ: Files & Photos
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ConstructionOnline API
I'm attempting to upload a document from the CO Mobile App, but it is stuck as a pending upload. How can I fix this?
If you are experiencing trouble uploading documents to Files from the CO Mobile App, we recommend cancelling the pending upload and using the following steps to troubleshoot and identify the cause:
- Verify you have a strong, stable internet connection (200-300 Mbps download speed).
- Ensure you are using the most up-to-date version of the CO Mobile App
- Close and then reopen the app to refresh
Once you have followed through this sequence, initiate another upload of your documents. In the rare instance that you are still experiencing trouble uploading documents after following through these steps at least two times, contact our Support Team for additional assistance. Be sure to indicate exactly which steps you’ve already tried so that we can better assist you.