My client/sub says they can't find their project invitation. How do I re-send their project invitation emails?

If your client or sub is unable to find their project invitation, we recommend, first, ensuring their Project has a "Live" Status in ConstructionOnline and verifying they have been added to the Project Team. If both of these have been done, we recommend you suggest your client/sub check their email's spam or junk folders—sometimes project invitations can end up there.

If they are still unable to find their project invitation after these steps have been completed, you can easily send a new copy of the email invitation following the steps detailed in this article.

Click here for more frequently asked questions (FAQs) regarding the management of ClientLink and TeamLink Users.