My client/sub can only message the Project Creator. Why can’t they message anyone else?

If your client or sub can only message the Project Creator, other team members for the Project have not been assigned Key Roles. ClientLink and TeamLink Users can only message users who have been assigned a Key Role for the Project. If no team members have been assigned Key Roles, they will only be able to contact the Project Creator.

Step-by-step instructions for assigning Key Roles to project team members can be found here. 

Click here for more frequently asked questions (FAQs) regarding Messages.