Create a New Message

OBJECTIVE

To create a New Message in ConstructionOnline.

BACKGROUND

ConstructionOnline Messaging is a feature available to all ConstructionOnline Users, whether Basic or Pro. Conveniently, it takes the place of text messaging and emails, allowing you to keep all communication centralized within ConstructionOnline and maintain documentation of in-line responses. A thread of messages is referred to as a Conversation.

THINGS TO CONSIDER

• Messages must have at least one recipient, but there is no maximum number of recipients
• Messages are associated with a Project
• Files and images can be attached to Messages
• Recipients will receive an email notification as soon as they have a new message
• Can be used with Company Employees, TeamLink Users, ClientLink Users, and Basic Users
• Messages must be enabled in ClientLink/TeamLink features for ClientLink/TeamLink Users to have messaging access through the client portal
• Only visible/accessible to those who are included as recipients and Company Administrators

STEPS TO CREATE A NEW MESSAGE

1. Navigate to the desired Project via the Left Sidebar
2. Select the Communication tab
3. Choose the Messages category
4. Click the green +Add Conversation button
   1. This will open a new message to the right
5. Enter the Recipients, the Subject, Message and any attachments
6. Click Post

TIPS AND TRICKS

Message conversations can be archived or deleted. However, they cannot be recovered once deleted, so be sure to only delete a message when it is absolutely necessary.

HAVE MORE QUESTIONS?

• Frequently asked questions (FAQ) about Messages can be found in the article FAQ: Messages. 
• If you need additional assistance, chat with a Specialist by clicking the orange Chat icon located in the bottom left corner or visit the UDA support page for additional options.